UAE Labor Complaint: A labor complaint in the UAE refers to a formal grievance filed by an employee with the Ministry of Human Resources and Emiratisation (MOHRE) regarding workplace issues. These may involve:
Unpaid salaries
Contract termination
Overwork or abuse
Accommodation problems
Visa or labor card delays
End-of-service benefits
While the UAE promotes worker rights, it also allows employers to respond, settle, or contest complaints fairly.
UAE Labor Complaint Procedure – Step-by-Step Employer Guide (2025)
Common Reasons for Labor Complaints in UAE
| Reason | Employer Risk |
|---|---|
| Salary delays over 15 days | WPS block, fine |
| Termination without cause | Reinstatement, compensation |
| Withholding passport | Legal action, fines |
| Unsafe accommodation | Labor camp inspection |
| No rest day or overtime pay | Court summons, penalties |
Why Employers Must Take Complaints Seriously
UAE Labor Complaint: Ignoring or mishandling a labor complaint in the UAE can lead to:
Legal fines from MOHRE
Blacklisting of company licenses
Site inspections and shutdowns
Court orders for worker compensation
Damage to business reputation
Mahad HRC UAE helps employers navigate complaints professionally and protect their company’s standing.
Step-by-Step Labor Complaint Process (2025)
Step 1: Employee Files Complaint
The worker can file a complaint through:
MOHRE App or Website
Callcenter: 80060
Tasheel Centers
Direct visit to MOHRE
Employers usually receive an SMS/email notification within 48 hours.
Step 2: MOHRE Tries to Mediate
A labor mediator will contact both parties
Employer has 7–10 days to respond
MOHRE may offer settlement or reconciliation terms
If resolved, case is closed without court
Step 3: Escalation to Labor Court (If Unresolved)
If the issue is not resolved at the MOHRE level:
The case is referred to the Labor Court
Employer must appoint a legal representative
Both parties submit documentation and evidence
Judgment issued within 1–2 months
Documents Employers Must Submit
| Document | Required |
|---|---|
| Signed labor contract | ✅ |
| WPS payment proof (last 3 months) | ✅ |
| Visa/Emirates ID copy | ✅ |
| Attendance and leave records | ✅ |
| Warning letters (if applicable) | ✅ |
| Accommodation details | If relevant |
| Termination letter | For disputes |
Keep digital records ready in your HR system.
Best Practices for Employers to Prevent Complaints
| Practice | Benefit |
|---|---|
| Pay salaries on time (via WPS) | Avoid MOHRE flags |
| Offer proper accommodation | Prevent worker health issues |
| Maintain communication | Workers often file due to miscommunication |
| Issue written warnings | Protects employer in termination cases |
| Conduct exit interviews | Early resolution of disputes |
Can Employers File Complaints Too?
UAE Labor Complaint: Yes. Employers can also file complaints against employees for:
Absconding (Article 28)
Breach of contract
Misconduct or theft
Refusing work without reason
Fake documents or certificates
Mahad HRC assists employers in preparing and submitting formal complaints legally.
Avoid These Employer Mistakes
| Mistake | Consequence |
|---|---|
| Ignoring MOHRE notice | Case moves to court |
| No written proof of salary | Employer loses the case |
| Threatening the employee | Criminal liability |
| Refusing to attend mediation | Judgment passed without defense |
| Hiring without MOHRE contract | Labor inspection penalties |
How Mahad HRC Protects Employers
UAE Labor Complaint: We support your company with:
Immediate response to labor complaints
Document review and submission
Worker mediation and dispute resolution
Court representation support (through legal partners)
HR audits to prevent future complaints
Whether you manage domestic workers, blue-collar teams, or admin staff, we handle complaint processes end-to-end.
When Should Employers Contact MOHRE First?
UAE Labor Complaint: You should file a preemptive report if:
Employee disappears (absconding)
Employee threatens blackmail or false reports
Worker refuses to exit after visa cancellation
There are signs of conflict escalation
Early action gives employers legal standing during any investigation.
Final Thoughts
UAE Labor Complaint: Labor complaints in the UAE are not a threat if you are transparent, legal, and proactive. Treat them as an opportunity to improve HR processes and avoid future risk. Always respond within 48–72 hours, communicate clearly, and involve Mahad HRC early for support. We’ll protect your business while ensuring the worker is treated fairly and legally.