Labour Complaint UAE: If you’re facing unpaid salary, contract violations, or unfair dismissal, the UAE government allows you to file a labour complaint through the Ministry of Human Resources and Emiratisation (MOHRE).
This 2025 step-by-step guide explains how to file a labour complaint in the UAE, what documents are needed, how long it takes, and what to expect from the mediation process.
Labour Complaint UAE How to File It Step-by-Step 2025
Who Can File a Labour Complaint?
Labour Complaint UAE: You can file a complaint if:
You’re working in the UAE private sector
You have a MOHRE-issued labour contract
You’re facing issues such as:
Salary delay (over 15 days)
Unpaid end-of-service benefits
Wrong termination
Denied leave or health insurance
Harassment or unsafe work conditions
🔴 Complaints must be filed within 1 year of the incident.
Step-by-Step: How to File a Labour Complaint in UAE (2025)
Step 1: Contact MOHRE Support
📞 Call 800 60 (MOHRE toll-free helpline)
Available in Arabic, English, Hindi, Urdu, Tagalog
Give your Emirates ID and labour card number
Briefly explain your complaint (salary, hours, etc.)
💡 MOHRE will open a file and assign a case number
Step 2: File the Complaint Online or Via App
MOHRE Website:
Visit: www.mohre.gov.ae
Navigate to: “Submit Labour Complaint”
Fill in your details + employer details
Upload evidence (screenshots, contract, salary slips)
MOHRE App (iOS & Android):
Go to “Labour Complaint”
Follow same form structure
Track complaint live through the app
Step 3: MOHRE Mediation Call
Within 3–5 working days, a labour mediator will:
Contact both employee and employer
Try to resolve issue over phone
Ask for any missing documents
If resolved → case is closed
If unresolved → case is referred to labour court
Step 4: Labour Court Process (If Needed)
If phone mediation fails:
MOHRE gives you a referral letter
You file your case at Labour Court in your emirate
No lawyer is needed unless case is complex
Judge reviews evidence and gives decision
🧾 You’ll get a written judgment and compensation if applicable
Documents Required for Labour Complaint
| Document | Mandatory |
|---|---|
| Emirates ID Copy | ✅ |
| Passport + Visa Copy | ✅ |
| Labour Contract Copy | ✅ |
| Salary Slips or Bank Statement | ✅ |
| Employer Details | ✅ |
| Screenshots (if needed) | Optional |
How Long Does the Complaint Process Take?
| Phase | Timeline |
|---|---|
| MOHRE Mediation | 3–5 working days |
| Court Referral (if needed) | Within 2 weeks |
| Labour Court Judgment | 2–6 weeks depending on case complexity |
Common Complaints Filed in UAE (2025)
Labour Complaint UAE:
Salary unpaid beyond 30 days
Employer didn’t cancel visa
Gratuity or leave salary not paid
Job changed without permission
Abuse or unsafe conditions
Contract terminated before end date
Tips for Strong Complaint Submission
Labour Complaint UAE:
Always keep a signed contract copy
Keep screenshots of delayed salary or WhatsApp messages
Request your WPS salary record if employer uses bank payments
Don’t sign any blank paper or resignation under pressure
Stay respectful and accurate in your claim
What If Employer Threatens You?
Labour Complaint UAE: You are legally protected. Any employer who:
Withholds pay
Threatens deportation
Blocks passport return
…can face MOHRE penalties, including company license suspension.
Mahad HRC Support for Workers
Labour Complaint UAE: At Mahad HRC, we:
Guide you through MOHRE complaint filing
Translate and prepare all documents
Mediate with your employer for early resolution
Assist with unpaid settlements or visa issues
Follow up directly with MOHRE & Labour Court on your behalf
📞 Contact our labour rights desk for confidential support and fast action.
Conclusion
Labour Complaint UAE: Filing a labour complaint in the UAE is your legal right when facing mistreatment or unpaid dues. With the 2025 digital system, it’s now faster and easier to protect your rights without fear of losing your visa or job status.